kawanselot Privacy Policy: How We Handle Your Account Data
This policy explains what information kawanselot collects when you access your account, use your OVO, ShopeePay, or LinkAja wallet, or reach out through our support channels. We keep it direct so you know exactly what we hold, why we hold it, and what you can do about it. Availability of our services depends on local law and is accessible only in eligible regions.
Account Data Protection
OVO · ShopeePay · LinkAja Context
Your Rights, Clearly Stated
Support Access Anytime
POLICY SCOPE OVERVIEW
What This Privacy Policy Covers
When you open your kawanselot account or top up your wallet through OVO, ShopeePay, or LinkAja, certain data is generated: your account identifiers, transaction references, device type, session timestamps, and the support tickets you raise. We collect this data to keep your session running, verify your wallet activity, and respond to your account questions through live chat or the account menu. We do not sell your personal data to third parties. Data shared with payment processors like OVO, ShopeePay, and LinkAja is limited to what those rails need to complete your transaction — we do not send them browsing or game-session data. We retain account records for as long as your account is active and for a period afterward as required by applicable regulation in Indonesia. Where a record is no longer needed, we remove it from active storage. If you raise a support request, the transcript is kept to help us follow up on unresolved matters. Retention periods for specific data categories are shown in your account settings under the Privacy section after you log in. This policy applies to kawanselot and all account services accessible through it, subject to local law.
OVO Transactions
Transaction references from your OVO wallet are held only to reconcile your account balance and respond to any dispute you raise. We do not store your OVO PIN or credential.
ShopeePay Activity
ShopeePay top-up records are linked to your account session for balance verification. The data stays within our payment reconciliation system and is not shared with third parties outside the payment flow.
LinkAja Records
LinkAja transfer references are retained for account continuity. If a transfer does not reflect in your wallet, the reference number is what our support team uses to trace and resolve it.
Support Transcripts
When you contact us through live chat or the account menu, the conversation is stored under your account profile so we can pick up where we left off if the issue needs a follow-up.
INSIDE VERSUS OUTSIDE
Where This Policy Applies and Where It Does Not
Our policy covers everything that happens on kawanselot and within your registered account. It does not extend to third-party services you may reach from our pages — payment processors, game content providers, or external links each operate under their own terms. Understanding the boundary helps you know who to contact when something needs attention.
Account Access
Login activity, session tokens, device type, and browser version recorded when you access your account are fully within scope. You can request a summary of this data through the Privacy section in your account settings.
Wallet Transactions
Top-up and withdrawal references processed via OVO, ShopeePay, or LinkAja are within scope for our records. The payment processors themselves hold their own records governed by their own privacy terms.
Site Content
Game session data generated while you play titles available in our lobby — such as round history and bet records — is within scope. We use this only for account continuity and to handle disputes.
Third-Party Services
External links, payment processor portals, and identity verification services operate outside this policy. We recommend reviewing their terms separately before sharing any information with them.
YOUR ACCOUNT ACTIONS
Practical Steps You Can Take Under This Policy
You have clear options for managing the data we hold on your account. The most direct path is your account settings page — the Privacy section there shows the categories of data linked to your profile, and you can submit a correction or deletion request directly from that page without contacting support. For anything not handled automatically, our live chat team is the fastest route. They can access your account record in the same session and action a correction while you wait. If a support ticket is already open on your account, the privacy request can be added to it. Response times depend on the complexity of the request and applicable regulatory requirements in Indonesia, but we aim to acknowledge every request and confirm its status within the account dashboard. Closing your account does not immediately erase all records — some transaction data is retained as required by local regulation, and the retention period for each category is shown in the Privacy section of your settings after login.
Review Your Records
Log in, go to Account Settings, then Privacy. The data categories linked to your profile are listed there, including session history and wallet transaction references.
Correct Account Details
Update your registered name, contact details, or linked wallet through the Edit Profile fields. For corrections that require identity verification, follow the steps shown on that page.
Raise a Privacy Question
Open live chat from the account menu at any time. State that your question is a privacy matter so the agent can route it correctly. You can also submit a written request from the Privacy section in settings.
Request Data Removal
Use the deletion request form in the Privacy section of your account settings. The form confirms what will be removed, what is retained for regulatory reasons, and the expected timeline.
REACH OUR TEAM
How to Contact Us About This Policy
For any privacy-related question — data access, correction requests, or concerns about how we handle your wallet records — these are the paths to reach us. Each route lands with the same support team who can access your account record directly.
Live Chat
Open the chat icon in your account menu for direct access to our support team. Mention it is a privacy matter at the start so it is handled by the right person.
Account Menu Request
Go to Account Settings and select the Privacy section. Requests submitted there are logged against your account profile and tracked to completion.
In-Session Support
If you are already in a support session for a wallet or transaction issue, you can add a privacy question to the same ticket. Our team handles both in one conversation.
HOW WE PROTECT DATA
Data Handling, Cookies, and Account Security Practices
We use standard session cookies to keep your account active across pages — these are necessary for the account menu, wallet balance display, and live chat to function correctly. You can review and clear cookies through your browser settings, though doing so will end your current session. Account security relies on your login credentials and, where your device supports it, the authentication method you have set up in Account Settings. We do not store payment credentials like OVO PINs or ShopeePay passwords. Any third-party service embedded in our pages — such as a game content provider — may set its own cookies, which are outside our control and covered by that provider's own policy.
Cookie Use
We set session and functional cookies only. No advertising or cross-site tracking cookies are placed by kawanselot. The full list of cookies active on your session is accessible through your browser's developer tools.
Account Security
Your account credentials are stored using standard cryptographic methods. We do not have access to your password in plain form. If you suspect unauthorised access, change your password from Account Settings immediately and contact live chat.
Data Retention
Active account data is retained while your account is open. After account closure, transaction records required by Indonesian regulation are kept for the mandated period. Other data is deleted. The categories and periods are listed in the Privacy section of your settings.
Policy Updates
When this policy changes, the updated version is posted at kawanselot/privacy-policy/ with a revised date at the top. Continued use of the account after a change is posted indicates acceptance of the updated terms.
COMMON PRIVACY QUESTIONS
Frequently Asked Questions About Your Privacy
These are the questions our support team receives most often about account data, wallet records, and privacy rights on kawanselot.
What personal data does kawanselot collect from my account?
We collect your registration details, login session data, device type, and wallet transaction references from OVO, ShopeePay, or LinkAja. Support transcripts are also stored under your account. The full list is in the Privacy section of your account settings after login.
Does kawanselot share my data with third parties?
We share only what payment processors need to complete your transaction — typically a transaction reference and amount. We do not sell personal data. Game content providers may receive anonymised session identifiers, but not your account details or wallet information.
How do I request a copy of the data kawanselot holds on me?
Log into your account, go to Account Settings, then the Privacy section. A data access request can be submitted from there. If you need help, open live chat and tell the agent it is a privacy data request — they can guide you through the steps.
Can I ask kawanselot to delete my account data?
Yes. The deletion request form is in the Privacy section of your account settings. It will show you what can be removed immediately and what must be retained for the period required by Indonesian regulation. The form confirms the expected timeline before you submit.
What happens to my OVO or ShopeePay transaction records after I close my account?
Transaction references required for regulatory compliance in Indonesia are retained for the mandated period after account closure. These are not accessible to you after closure but are available to our compliance team if a dispute is raised. Other wallet data is deleted.
How do I update incorrect personal details on my kawanselot account?
Go to Account Settings and select Edit Profile. Most fields can be updated directly. For changes that require identity verification — such as your registered name — the page will show the documents and steps needed. For urgent corrections, live chat is the fastest route.
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