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These terms set out the rules that apply when you access kawanselot, use your account wallet, or transact through OVO, ShopeePay, or LinkAja. Access to our services depends on local law and is available only where permitted in eligible regions. Read through what applies to you before you start.
By opening an account on kawanselot, you confirm that you have read and accepted these terms in full. They govern every interaction between you and our platform — from account registration and wallet top-ups through OVO, ShopeePay, or LinkAja, to how you access game content from studios including Pragmatic Play, PlayStar, Joker, and JDB. We may update these terms from time to time. When that happens, the current version is shown on this page and becomes effective from the date it is published. Continued use of your account after an update means you accept the revised terms. If you disagree with any update, you can close your account by contacting our support team through live chat or your account menu. These terms do not override any applicable local law. Where local regulations impose stricter requirements, those requirements take effect. Access to our services is conditional on eligibility under the laws of your region. We do not extend services to regions where local law prohibits them.
Wallet transactions via OVO are subject to these terms and the processing rules visible in your account dashboard after login.
ShopeePay top-ups and withdrawals follow the limits and verification steps shown in your account at the time of each transaction.
LinkAja transfers operate under the same account terms. Current status and available actions are shown in your wallet section after login.
These terms apply to your kawanselot account and the services reachable through it. They do not extend to third-party services linked from our platform, and they do not create obligations for payment processors or game studios beyond what is stated here. Understanding scope helps you know where to direct a question when something needs sorting.
Rules for opening, maintaining, and closing your account. Includes login, session continuity across devices, and identity verification steps shown in your account settings.
Covers wallet top-ups and withdrawals using OVO, ShopeePay, or LinkAja. Limits and verification requirements are shown in your account dashboard after login.
Game content from Pragmatic Play, PlayStar, Joker, and JDB is available where local law permits. These terms govern your access to that content, not the studios' own policies.
Payment processors and linked external services operate under their own terms. Kawanselot is not responsible for third-party policies or decisions made by those services independently.
You have specific actions available to you at any time under these terms. You can review your transaction history directly in your account wallet section — every OVO, ShopeePay, and LinkAja movement is recorded there and visible after login. If any account detail is incorrect, the account settings menu shows the fields you can update and the verification steps required. For questions about how these terms apply to your specific situation, our support team is reachable through the live chat button in the account menu. You do not need to wait for a scheduled contact window — support is accessible whenever your session is active. If you want to request a formal review of your account or a specific transaction record, contact us through live chat and describe what you need. We will confirm receipt and follow up through the contact detail registered to your account.
Your full transaction history is in the wallet section of your account. Filter by date or payment method to find a specific OVO, ShopeePay, or LinkAja entry.
Open account settings to see which fields are editable. Verification steps for sensitive changes are shown inline as you complete them.
Use the live chat button in your account menu to send a question directly to the support team. Describe the specific transaction or term you need clarified.
For formal account or transaction reviews, contact us via live chat with your request. We will confirm and respond through your registered contact detail.
These support routes connect you to our team for any terms-related question. Whether you need to check how a specific rule applies to your wallet or want to flag something in your account, the paths below are the right starting point.
Open the chat button in your account menu at any time your session is active. This is the fastest path for terms and account questions.
Access the support section directly inside your account. The menu shows current options for raising a question or requesting a record review.
For formal follow-ups, we respond through the email or contact detail tied to your account. Make sure your contact detail is current in account settings.
Transparency about data handling is part of how we operate. Your account data — including wallet balances and transaction records — is retained for as long as your account remains active and for a period after closure as required by applicable law. We use cookies to keep your session alive across devices so you return to the lobby without losing your place. Account security is managed through the verification steps shown in your account settings; we do not ask for your password or OTP outside of those standard in-account flows. If these terms change, the updated version appears on this page with a revised effective date. To request changes to the data held on your account, or to ask how a specific record is used, contact our support team via live chat.
Account records including wallet transactions are kept while your account is active and for a period post-closure as local law requires. The retention period is not shorter than what applicable regulation specifies.
We use cookies to maintain your session across devices. This lets you return to the lobby on a different device without a full re-login. Cookie settings are manageable in your browser.
Verification steps for sensitive account changes are shown in your account settings. We will never ask for your credentials or OTP outside those in-account flows. If you receive such a request, contact support immediately.
To request a data correction, ask about retention, or flag a terms concern, reach us via live chat or through the contact detail registered to your account. We confirm receipt for every formal request.
If something in these terms is not clear, the questions below cover what we hear most often. For anything not addressed here, live chat is the direct route to our support team.
Yes. Every wallet transaction — whether through OVO, ShopeePay, or LinkAja — is covered by these terms. The specific limits and verification steps for each method are shown in your account dashboard after login.
The current version of these terms is always on this page with its effective date. If you use your account after an update is published, that counts as acceptance of the revised terms. Check this page if you want to review what has changed.
Access depends on local law and is available only where permitted in eligible regions. If access is restricted in your area, you will see a notice when you try to log in. Our support team can clarify eligibility questions via live chat.
Open account settings from your account menu. Fields that can be edited are shown there, along with any verification steps required for that change. For corrections that are not available in settings, contact support via live chat.
Your transaction history is in the wallet section of your account. Every OVO, ShopeePay, and LinkAja movement is logged there. You can filter by date to find a specific entry, and the record is available as long as your account is active.
If you do not accept the current terms, you can close your account by contacting our support team via live chat. Continued use of your account after the terms are published means you accept them as written.